Frequently Asked Questions

How do I get a quote?

Contact us through the website or reach out directly to our sales team, and we'll assess your needs and provide a customized quote.

What certifications does your equipment carry?

Each equipment have their own international certification (CE,CB, ETL, Energy Star ratings) standards that gives you confidence in quality, safety and performance.

Are your technicians employed by Endura or subcontracted?

All our technicians are employed directly by Endura and not subcontracted out. This ensures consistent quality and accountability.

Will I be charged for repairs without warning?

No. All repair costs are communicated and confirmed with you before any work is carried out.

What happens during a preventive maintenance visit?

Each visit follows a fixed servicing schedule designed to prevent breakdowns before they happen. It covers regular maintenance and performance checks. Every visit results in a written report for each machine so you are always informed on the condition of your machine.

What payment structures do you offer on equipment?

We offer flexible commercial options that suits your business needs:
1. Rent-to-Own (monthly payments building toward ownership)
2. Flexible Leasing for volume orders (permanent rental with full warranty and support)
3. Outright Ownership (pay once, own immediately, with manufacturer warranty and after-sales support).

Can I engage Endura for consultancy only, without purchasing equipment?

Yes. Our kitchen consultancy service is available as a standalone engagement, separate from equipment supply.

What areas do you cover?

We currently cover areas within Peninsular Malaysia.

What is your response time when equipment fails?

Within 24 hours in Klang Valley and 48 hours outside it.

Do you service equipment that was not purchased from Endura?

Yes. Our maintenance service is available to all F&B operators, regardless of where the equipment was purchased.